Privacy Policy - TheMetrics

At TheMetrics, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our engineering analytics platform ("Service").

Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide when using our Service, including but not limited to:

Name and contact information (email address, phone number, etc.)
User credentials for authentication purposes
Billing and payment information
Company information
Communication preferences

1.2 ClickUp Integration Data

When you connect your ClickUp workspace to our Service, we may collect and process data from your ClickUp account, including:

Task information (titles, descriptions, assignments, due dates, etc.)
Sprint and project details
Team member information
Workflow and process data
Historical performance metrics

1.3 Usage Data

We automatically collect certain information when you access or use our Service, including:

IP address and device information
Browser type and settings
Operating system
Usage patterns and interactions with our Service
Time and date of your visit
Referring website or application
Other technical information

2. How We Use Your Information

We may use the information we collect for various purposes, including to:

Provide, maintain, and improve our Service
Process transactions and send related information
Generate engineering analytics and insights
Respond to your comments, questions, and requests
Send you technical notices, updates, security alerts, and administrative messages
Personalize your experience and provide content and features that match your profile and interests
Monitor and analyze trends, usage, and activities in connection with our Service
Detect, investigate, and prevent fraudulent transactions and other illegal activities
Protect the rights, property, and safety of our users and others
Comply with legal obligations

3. Disclosure of Your Information

We may share your information in the following situations:

3.1 Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work.

3.2 Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

3.3 Legal Requirements

We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal processes.

3.4 With Your Consent

We may disclose your personal information for any other purpose with your consent.

4. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as needed to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

The data retention period for ClickUp integration data depends on your subscription plan:

Lead Plan: 30-day data retention
Chief Plan: 90-day data retention
Visionary Plan: 1-year data retention

5. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

Right to access - the right to request copies of your personal information
Right to rectification - the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete
Right to erasure - the right to request that we erase your personal information
Right to restrict processing - the right to request that we restrict the processing of your personal information
Right to data portability - the right to request that we transfer your data to another organization or directly to you
Right to object - the right to object to our processing of your personal information

7. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from anyone under the age of 18. If we learn that we have collected personal information from a child under 18, we will promptly delete that information.

8. Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected].